Tangible Software Solutions

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Ordering FAQ

Q:    When do I receive the product?

Immediately after ordering, you'll receive an email with a registration code which is used to unlock the Standard Edition.  Since spam filters occasionally block legitimate emails, contact us if you don't receive our email soon after ordering.

Q:    How can I pay with American Express?

To pay with American Express, select the PayPal option - you can use American Express to pay within PayPal even if you don't have a PayPal account.

Q:    I live outside of the United States and Canada, so what do I select for State/Province?

Select 'Not Applicable'.

Q:    The 'Captcha' (text recognition) is hard to read with Internet Explorer and Firefox.

You can refresh the Captcha until you find one you like, or you can use Google Chrome.

Q:    What are the most common credit card processing errors that occur when ordering?

Incorrect Address Entry

Please ensure that the street address and zip code that is entered for the registration information EXACTLY MATCHES the billing address that the credit card company/bank has on file.

This type of processing error can happen if you are using a corporate credit card and enter your own home address instead of the billing address for that corporate credit card.

Incorrect/No Credit Verification Value (CVV2) Entry

Please ensure that the CVV2 information is correct.  CVV2 is the three-digit number printed in the signature space on the back of most credit cards like Visa and MasterCard.  The CVV2 number is always the last group of numbers in the signature space on the back of the card.  It is not part of the regular credit card number.

For more information, refer to the CVV2 Help screen.

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